What may be happening
It can be frightening when someone believes a chatbot is sending hidden messages. Responding with ridicule or intense debate usually does not help. It can make the person feel more alone or more defensive. Start by staying calm. Ask about sleep, food, stress, substance use, and whether they feel safe. If there is immediate danger, contact emergency support.
What can help
You can validate the emotion without validating the belief. For example: "I can see this feels intense and important. I am worried about how much stress this is causing you. Can we step away from the AI for a little while and talk to someone who can help?" Avoid saying the chatbot is definitely real, chosen, dangerous, or secretly communicating. Keep bringing the focus back to safety, rest, and support.
When to get support
Consider professional support if symptoms persistently interfere with daily life, relationships, or safety. Seek urgent help if you are having thoughts of self-harm or feel unable to stay safe; in the U. S. , call or text 988. Professional help is important if the person is not sleeping, believes they are being watched or commanded, is isolating, is acting on chatbot messages, or may harm themselves or someone else. If they already have a therapist, psychiatrist, primary care clinician, or crisis plan, contact that support. If danger is immediate, call emergency services.